KarlaSchroeder
June 01, 2026
"Light feature didn’t really live up to it"
I bought this mostly because I liked the idea of having a soft light, but the light part is disappointing. It’s much dimmer than I expected, and the settings feel kind of limited. Mine also flickers sometimes, which can be annoying at night, although to be fair, it’s not constant. For the price, I just expected it to feel a bit nicer and work more smoothly. It’s not terrible overall, but I do kind of wish I’d gone with a cheaper option.
"Return process was frustrating"
I bought this for my sister, but we ended up needing to return it. The whole return process was way more of a hassle than expected, and the refund never showed up. Disappointing experience overall.
deidreholland2740
May 14, 2026
"Nice stuff, but the delivery was kind of a headache"
I ordered from Vitruvi the products are really nice, but the shipping took way longer than what I was expecting from checkout. The tracking barely moved for days too, so I was just sitting there wondering where my package disappeared to lol.
Customer support did get back to me, which I appreciated, but the response felt generic and didn’t really clear anything up. My order did finally arrive and the item itself was totally fine, but the whole delivery experience makes me a little hesitant to order again anytime soon.
juanita_Bell80
May 11, 2026
"Great diffuser, but the packaging was a letdown"
I actually really like the diffuser itself, so I’m happy about that. But when the box showed up dented, my first thought was, “Oh no, please don’t let this be broken.” Thankfully nothing was damaged, but the packaging inside just felt kind of cheap, especially for the price. I guess I expected it to feel a little more thoughtfully packed, especially coming from vitruvi. Nice product, but the unboxing experience definitely wasn’t what I hoped for.
Everett_litzau94
May 03, 2026
"Nice scent, but doesn’t go very far"
I do like the smell, it’s pleasant and not too overpowering. That said, I was a little disappointed with the coverage. It works okay, but I expected it to spread a bit better or cover more area. Not bad, just not quite as effective as I hoped.
Catherine-chavez
April 28, 2026
"I picked up the vitruvi diffuser mostly..."
I picked up the vitruvi diffuser mostly because I liked how simple and clean it looked. To be fair, it does look really nice on my shelf, and I don’t have any complaints about the design.
That said, the sound is a little more noticeable than I was expecting. It makes this soft humming or dripping noise, which might not bother everyone, but in a quiet room I found myself noticing it more and more, especially at night.
It’s probably fine if you’re using it during the day or with other background noise around. I was hoping to use it to wind down before bed, though, and for the price, I guess I expected it to be quieter
HeatherSpaur
April 26, 2026
"Shipping was a bit slower than I was..."
Shipping was a bit slower than I was hoping for . The order did show up packed well , so no complaints there , but the tracking didn’t update for a few days and I wasn’t sure what was going on . It wasn’t a bad experience overall , just not the quickest .
WarrenLove
April 20, 2026
"Seems legit, but I was a bit confused"
I do like the brand and the site looks trustworthy, so I wasn’t too worried at first. But the order updates were slower than I expected, and I kept wondering if I’d missed something or if my order was even moving. It all turned out okay in the end, but the process wasn’t as smooth as I thought it would be
trisha.Breen
April 10, 2026
"I got this as a gift, but it..."
I got this as a gift, but it arrived late and the box looked cheap. it was kind of ridiculous considering it was supposed to be presentable.
"I had an issue with my diffuser so..."
I had an issue with my diffuser so I reached out to support, but it didn’t help much. The replies took a while, and they kept giving me the same basic response, which felt unnecessary after I’d already explained the problem. In the end, nothing really got fixed and I’m still stuck with it. Disappointing, I expected better...
christine2000
March 27, 2026
"Broke after only two weeks"
I was actually happy with this diffuser at first, but this is where it got annoying: after about two weeks, it just stopped working completely. I didn’t use it heavily or do anything unusual with it, so I was disappointed. For the price, I expected it to last a lot longer. Definitely not worth it for me.
AllenWolfson
March 26, 2026
"I’ve liked the scents I’ve tried..."
I’ve liked the scents I’ve tried from vitruvi, and the products themselves seem nice. My only issue is that the ingredient info on the product pages feels vague, so I’m not always totally sure what I’m buying. I reached out hoping to get more clarity, but there wasn’t really any follow-up, which was frustrating. It’s not a bad experience overall, but I do wish they made the details easier to find.
robertdoby1465
March 20, 2026
"Smells nice, but where did it go?"
I liked the scent when I first used it, so I was kind of excited at first. But then after a little while, I could barely smell it anymore unless I was basically right next to it. I’m confused because for the price, I really thought it would last longer. It smells good, but it fades so fast that it left me disappointed.
SuzanneAtchison
March 13, 2026
"Not a ton of scents"
I was kinda surprised by how few scents there were to pick from. The selection just felt really small, and I wish they had more options tbh.
"I was hoping this would put out a..."
I was hoping this would put out a decent mist, but it barely does anything. I kept thinking maybe I hadn’t set it up right or maybe it needed a minute to get going, but no, the output is just really weak. Kind of disappointing, and I don’t think it was worth it
RichardMuller
March 07, 2026
"Looks bulkier than the pictures"
I was disappointed when I put this on my shelf. In the photos it looked cute and kind of stylish, but in person it feels bulky and awkward. It just doesn’t have the same look I was expecting. getting a canned “sorry for the inconvenience” type response doesn’t really make it any better.
jennie_Hampton94
March 05, 2026
"I like the scent, but it doesn’t last on me"
I really liked how natural it smelled when I first put it on, and for a minute I thought it was going to be perfect for me. But on my skin, it faded way too quickly. I wish it had more staying power because I do enjoy the scent.
YolandaReinhardt_99
March 02, 2026
"Warranty help just felt really slow"
My diffuser stopped working while it was still under warranty, so I sent over the photos and my order info like they asked. The whole thing just dragged on way longer than it should have, and the replies felt kind of generic, like nobody was really looking into it. They did get back to me eventually, so it wasn’t totally ignored, but it left me frustrated and didn’t feel all that helpful.
hello_louis403
March 01, 2026
"Just didn’t feel like it was doing much"
I really wanted to like this, but my first impression was that the scent was barely there. Even in my small room, I could only kind of notice it for a few minutes before it seemed to disappear. Something about it just felt too weak for what I was hoping for, so I wouldn’t say it was worth it for me
courtneybrown9247
February 24, 2026
"Runs out way too quickly"
As someone who uses this regularly, I was surprised by how fast the water tank runs out. It feels too small, and I keep having to refill it more often than I expected.